![]() ![]() “This could be a conversation with them or retraining.”Įither way, they’re likely to listen. “Because the idea of passenger and driver ratings is a new concept for taxis we will work with drivers before we kick them off the platform entirely,” says Flywheel spokesman Bob Patterson. Apps allow for feedback and customer input. Taxis in San Francisco are lousy with “How are you?”’s and “Which route would you prefer?”’s and “Have a wonderful night”’s.Īpps like Flywheel also inspire better service because taxi drivers are held accountable through a five-star rating system, just like they are in the Uber and Lyft apps. But the competition from Lyft and Uber drivers-with their polite salutations and Starburst candy and free bottles of water-has shamed many taxi drivers into upping their customer-service game. Taxis became notorious for providing terrible service in part because they could get away with it in times of yore. If cab drivers in the Bay Area are any indication, these workers have never been more grateful for a fare. Customer service is (at least in some cases) getting better ![]()
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